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Building Horizons provides Contact Centre expertise and will:Work with you to identify your operational issues providing full solutions Design and set up Contact Centres Help you recruit, select and train your staff Design, processes and systems to deliver agreed solutions Apply best practice, save ongoing costs and improve customer satisfaction Providing independent and expert business advice Develop contact centre/customer management strategies and implementation plans Assess virtualisation or amalgamation of existing sites or units Total hands-on delivery of the accepted solution Deliver total HR consulting across all industry sectors with focus on employee relations Full or partial BPO, process and policy design, communication delivery and organisational design Provide good interim managers to help you run your business Ensure your telecom strategy provides "best in class" service optimising costs Plan on/offshore operations with blended solutions
Building Horizons has considerable experience in assisting businesses implement change management programmes. We have proven successfully that we can take businesses to a higher performance level whilst taking the staff along with you and optimizing resources too. Our 5 basic steps
1. Work with your business to assess the current operation
2. Provide a needs analysis programme to move operation to desired level
3. Agree an effective communication and project management strategy
4. Implement change programme stage by stage with stakeholders agreement
5. Review steps with stakeholders to ensure continuous improvement met at each stageAt all stages of the journey we will ensure that there is:OPENNESS, but in a way that does not set UNREALISTIC EXPECTATIONS CONTROL and INCLUSION practiced at all times A structured process through the LOSS CURVE to the HIGH PERFORMANCE AREA BUILD staff CONFIDENCE Staff development moving towards OWNERSHIP building CONFIDENCE
At Building Horizons we provide skilled trainers to train your staff on:Mobile Telephony Services and support Customer Services Mobile Set-up and service delivery Performance management Management and Supervisory Training Business and Personal Coaching Health and Safety Diversity and Equality Risk Management Business Awareness support and guidance Start up Business Advice Designing bespoke training packages to suit your needs
Building Horizons is pleased to offer these solutions to clients, and would welcome the opportunity to discuss how we can best tailor packages to meet your business objectives and requirements.
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